the sea swallow

fowey, cornwall

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a beautiful cornish cottage

by the sea

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terms & conditions...

Reservations

To make a reservation the guest will send to the owner the following details:

  • the dates to be reserved

  • their name, address and home landline number, and their mobile phone number to be used during their stay

  • the full names of everyone who will be staying and ages of those under 21

  • confirmation that these T&Cs have been read

  • the 50% booking deposit

The owner will send a payment schedule showing the date by which the final 50% rent payment of 50% and the £200 refundable good housekeeping deposit will be due, which will be no later than eight weeks before your stay begins. 

If the guest books less than eight weeks before the arrival date, payment of the total cost including the refundable good housekeeping deposit shall be due immediately.

A booking will be confirmed in writing and this contract comes into operation only when the initial booking deposit and the above information have been received.

Acceptance by the guest of the Terms and Conditions is confirmation that a contract for the holiday has been concluded. The owner reserves the right to refuse any booking prior to the issue of a written confirmation. The guest should carefully check the details of the written confirmation and inform the owner immediately of any errors or omissions.

Upon receipt of both the final payment of 50% of the cost of the holiday and the refundable good housekeeping deposit, the owner will send directions, the key safe passcode and useful information.

If payments are not received by due dates, the owner shall be entitled to treat the guest's reservation as cancelled and any monies paid may be forfeited.

The owner has the absolute right to refuse any bookings. In this case, monies received shall be promptly returned to the guest. The owner reserves the right to cancel or alter arrangements made for the guest whether before or during the relevant visit (a) where any error has arisen regarding availability, (b) in any circumstance which arises from or is attributable to acts, events, omissions or accidents beyond the control of the owner or (c) where in the reasonable opinion of the owner, it is necessary to perform or complete essential remedial or refurbishment works.

Bookings cannot be accepted from groups of single persons under the age of twenty one and if at the commencement of the holiday it appears to the owner that this condition has been broken, the guest and his or her party may be refused access, the booking may be cancelled, any monies paid may be forfeited and unpaid monies shall remain payable.

The guest cannot allow more people to stay in the property than expressly authorised, or significantly change the makeup of the party during the holiday in the property. Nor can the guest take a pet into the property unless it has been arranged in advance and it is shown on the booking confirmation. If the guest does so, the owner can refuse to hand over the property to the guest or can require the guest to leave it. Any of these circumstances will be treated as the guest a cancelling the booking.

Electricity, gas, water services, end-of-stay cleaning and Wi-Fi are included in the cost of the holiday.

Refundable good housekeeping deposit

The guest must pay a £200 refundable good housekeeping deposit eight weeks before the start of the holiday, against any failure by the guest to comply with these terms and conditions. This deposit is held by the owner and returned to the guest within 28 days of the end of the holiday (subject to the full vacant possession of the property) and after deduction of any sums due to the owner.

Payment

All payments shall be made to the owner by bank transfer unless otherwise agreed. All bank charges incurred will be charged to the guest and deducted from the refundable good housekeeping deposit if necessary.

Arrival and departure

The guest agrees to arrive no earlier than 5pm on the agreed arrival date, and leave no later than 10am on the agreed departure date, unless otherwise agreed in advance in writing.

Occupancy

The guest must not use the property or allow its use for any dangerous, offensive, noisy, illegal or immoral activities or carry on there any act that may be a nuisance or annoyance to owner or to any neighbours.

Smoking

Smoking is not allowed inside any part of the property.

Care of property, and damages and breakage

The guest agrees to inform the owner of all damage or breakages as soon as they occur and before checking out and to pay for all costs of any breakage or damage in or to the property.

The guest undertakes to take proper care of the property including all its contents and surrounds and to leave the property in the same state of repair, condition, cleanliness and tidiness as at the beginning of the holiday.

 

The guest may at the owners discretion be required to reimburse the owner for replacement, repair or any extra cleaning costs.

The guest agrees:

  • to keep the cottage clean and tidy at all times;

  • not to cause any damage to the walls, doors or windows of the property;

  • to the owner retaining an amount from the refundable good housekeeping deposit to pay for any damage, loss or breakages;

  • to inform the owner of any disrepair or defect in the cottage as soon as it is noticed;

  • not to remove any kitchen utensils and equipment from the house, with the exception of the picnic-ware and picnic cutlery;

  • not to block the shower, bath, sinks, lavatory, cistern, drains, gutters, pipes, chimneys and the like;

  • not to allow shower water to flow over onto the bathroom floor;

  • to wash dogs down before entering the cottage;

  • not to wash dogs or sandy items in the shower, bath or sinks;

  • not to re-arrange, change or remove any of the property’s installations, furniture, fixtures and fittings;

  • to fasten all locks to all doors and windows whenever the property is left unattended to prevent unauthorized access to the property;

  • not to change or install locks on any doors or windows nor have additional keys made for any locks;

  • to put out all recycling and rubbish for collection on the specified days;

  • to inform the owner of all additional coffee consumed from the owner's store (10 complimentary coffee capsules are included per stay);

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Cancellations

(a) by the guest

If the guest needs to cancel or amend a booking the owner must be informed in writing or by email. A cancellation will not take effect until the owner receives written confirmation.

 

If the guest cancels before the due date for payment of the balance of the rent, the booking deposit of 50% shall be forfeited.

 

Non-payment of the balance of rent by the due date shall cancel the booking and the booking deposit of 50% shall be forfeited.

 

If the guest cancels the booking for any reason following payment in full, a 50% refund will be made only if the owner re-lets at full rent. On receipt of the written cancellation the owner will endeavour to re-book the property for the holiday period and, if successful for the whole or part of the period, will refund the relevant proportion of the money paid less £100 (one hundred pounds) to cover administration. The owner reserves the right to discount the cost of a cancelled stay for late availability bookings, which may lead to no refund being payable.

(b) by the owner

The owner would not expect to have to make any changes to or cancel a booking but if, due to circumstances beyond the owner’s control, this does happen the owner will contact the guest as soon as is reasonably practical. If it is necessary to cancel a booking, the owner will refund the balance of any money paid in an equal amount to time remaining. The owner will endeavour to find an alternative suitable date for the guest but the owner shall not have any further liability to the guest.

 

(c) due to UK Government restrictions

As Covid is now a known concept, standard terms and conditions will apply to cancellations for bookings should you decide to follow Government 'guidance' regarding travel to the cottage. We will do our utmost to remain open but if the Government makes it impossible for us to open the cottage and welcome you, we will arrange for your stay to be postponed but cannot offer a refund.

Booking amendments

The owner cannot guarantee the availability of the property on a different date, but where an amendment can be made a fee of £50 to cover administration shall be charged.

Pets

Well trained dogs are accepted in advance agreement with the owner and on the condition that they are not allowed upstairs, on the furniture, and especially the beds, nor left unattended in the accommodation. A charge of £50 per stay will be made for each dog (guide dogs for the blind and hearing dogs for profoundly deaf people excepted). No other domestic pets can be accepted. The guest must bring dog beds for their pets. Pets must have been treated to remove worms, fleas and ticks before arrival.

Liability

The guest agrees to ensure that each member of their party is covered by comprehensive travel insurance (including cancellation, flight delays, loss and damage to baggage and other property) and health insurance (including evacuation and repatriation coverage).

Use of the property is entirely at the guest’s own risk and the owner accepts no liability for any accident, damage, loss, injury, expense or inconvenience, which may be suffered, incurred, arrived out of, or in any way connect with the rental. But nothing in this agreement limits or excludes the liability of the owner for death or personal injury resulting from negligence.

The provision of wireless broadband internet access is a complimentary facility and the owner accepts no liability for loss of coverage or quality where technical problems are experienced.

The information and description given on the website is for guidance only. The owner has made every reasonable effort to ensure that the information given in relation to the

Property is accurate and complete but no liability is accepted for any minor errors in description. The owner reserves the right at any time to alter the property as the owner sees fit. In case of any discrepancy between the descriptions and pictures of the property and the property these conditions prevail.

The guest agrees to take all necessary steps to safeguard their personal property. No liability to the guest is accepted in respect of damage to or loss of such property.

Rights of entry

The owner or a representative shall be allowed the right of entry to the property at all reasonable times for the purposes of inspection or to carry out any necessary repairs or maintenance.

If there is any material breach of these conditions including, but not limited to vandalism or disturbance, the owner and/or their representative reserves the right to re-enter the property and terminate the holiday without prejudice to the other rights and remedies of the owner.

Complaints

Every care is taken to ensure that the property is presented to guests to a high standard. Should the guest at any time believe there is a problem, or a cause for complaint, it is essential that the guest contacts the owner immediately during the holiday, not after it, so that it can be speedily resolved. If any complaint cannot be resolved during the guest’s stay, the guest must write to the owner with full details within 28 days of the end of it.

Law

The contract between the guest and the owner is governed by the law of England and any dispute, matter or other issue which arises will be dealt with by the Courts of England.

The person paying the initial payment hereby certifies that he or she is a member of the party intending to occupy, is over twenty one years old, and is authorised to agree to the terms and conditions on behalf of all persons who stay at the property.

 

January 2022

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